Good questions.
Honest answers.

We currently deliver within Karachi only. Delivery takes 2–3 working days, and the delivery fee is PKR 159.

We currently accept Cash on Delivery (COD) only. You pay in cash when your order arrives.

After you place an order, our team will contact you through WhatsApp to confirm it before dispatch.

You may request cancellation before confirming your order on WhatsApp. Once you have confirmed your order through WhatsApp, it cannot be cancelled.

Contact us within 24 hours of delivery. After reviewing the issue, you can request either a replacement or a refund.

You can report complaints and request returns through WhatsApp at +92 335 8162991 or email us at berrygrits@gmail.com. Please contact us within 24 hours of delivery.

Keep the product away from direct sunlight.

Shelf life varies by product. Please check the packaging for the relevant information. Oatlicious has a shelf life of 6–8 months.

Our team will contact you through WhatsApp whenever there is an important update about your order.

Contact us through WhatsApp at +92 335 8162991 to ask when the product will be available again.

Ingredient and nutritional information is provided on individual product pages wherever available. We encourage you to review these details before ordering.

Some products contain nuts, seeds, and other potential allergens. Please check the ingredient and allergen information on each product page before ordering. Oatlicious contains almonds, cashews, pistachios, walnuts, and sesame.

Our support hours are Monday to Saturday, 9:00 AM to 9:00 PM. WhatsApp and email support are available for complaints and return-related matters.